Refund Policy

If you haven't used any AI processing minutes from your new Pro subscription, email us within 14 days of buying it for a full refund.

Since THIVIX provides a digital service that incurs immediate costs for AI processing, API requests that have already been processed are non-refundable. We do not offer partial refunds for unused time in a subscription cycle unless there is a verifiable technical failure on our platform that directly prevents you from using the service.

We use an advanced third-party AI API (Google Gemini) to generate transcripts, timing, and refined captions. However, we do not offer refunds based solely on AI transcription mistakes, or if future updates made by this third-party platform affect generation speed or accuracy, as their systems are outside our control.

Email contact.caption@thivixlabs.com with the email address on your account. Approved refunds are returned to your original payment method through Paddle and can take several business days to appear.

The free tier has no charge, so there's nothing to refund there.